We’ve all heard the analogy “that’s just the tip of the iceberg”, particularly when discussing problems. This is true. Most of the time we are only seeing what’s above the waterline as in an actual iceberg. What many people don’t realize is that what we are seeing on top equates to only 10% of the problem; it’s the 90% below the waterline that needs the most attention. When we ignore or don’t know how to address what’s below the surface, we are not going to achieve the results we are seeking. Would you ever drive a boat as close to the edge of an iceberg and not anticipate further problems? No, most of us wouldn’t.

These types of motivation systems are energizing at first, however, in the long run, they set us up for failure as the novelty wears thin and we are not addressing what’s below the surface. While we might meet goals, we’re still fighting the same problems. We find we spend money, allocate resources, and dedicate time, yet the same problem continues to exist.

In fact, when approached incorrectly, people will feel as though we are prying into their lives or not respecting personal boundaries, causing their defenses to rise and leaving little room for vulnerability. This comes at a big cost to any person, team, or organization, for vulnerability is at the heart of deeper connections, innovation, and creativity. In order for the vulnerability to occur, first, we must establish a sense of safety, trust, and connection.